Fix a failed audit

A failed audit stops before a score is saved. It does not use one of your monthly audits.

Steps

1. Read the reason on the audit card.
2. If the site did not respond, confirm the website is up, then choose Retry.
3. If the address could not be crawled, use a public http or https website with no login in the URL.
4. If the audit stopped before it finished, retry. You can leave the page while it runs.
5. If the banner says "Update payment to run new audits," open the billing portal. History stays visible.

Result

A retry either finishes with a score or shows the same kind of reason again.

Tips

• "Add a website to your profile first" means the tracked profile has no website yet. See Run a site audit.
• The crawler has to be allowed. See Allow our crawler.
• AI recommendations are available only after the audit finishes.