Terms of Service
Effective date: 28 September 2026
These Terms of Service ("Terms") govern your use of Pinhelm, a product of Fitzhue Enterprise LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States ("Pinhelm," "we," "us," or "our").
By creating an account, purchasing a subscription, or using Pinhelm, you agree to these Terms. If you use Pinhelm on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
1. The Service
Pinhelm provides software for local search rank tracking, business-profile monitoring, reporting, and AI-assisted content drafting.
Rankings and other search results are obtained from third-party search/data services and may change, be delayed, be incomplete, or differ from what appears in another search environment. Pinhelm does not guarantee any particular ranking, traffic level, lead volume, visibility, or business result.
Pinhelm is an independent software service and is not affiliated with, endorsed by, or sponsored by Google. Your use of Google Business Profile, Google Maps, and related Google services remains subject to Google's applicable terms and policies.
2. Eligibility and Regional Availability
You must be legally capable of entering into a binding contract to use paid Pinhelm services. Pinhelm is a business service and is not directed to children.
Pinhelm currently does not offer the Service to customers located in the European Economic Area or the United Kingdom. Switzerland remains supported. We may restrict or discontinue access in a region where required for legal, regulatory, technical, or business reasons.
3. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account. You must provide accurate account information and promptly notify us of unauthorized use.
4. Plans, Billing, and Trials
Current plan prices, included limits, and available add-ons are shown on the Pinhelm pricing page. The current plans are Free, Starter, Pro, and Agency.
Paid subscriptions are billed through our payment provider. Unless otherwise stated, subscriptions renew automatically for the applicable billing period until cancelled.
If a trial is offered, the trial terms displayed at signup apply. A payment method may be required to start a trial, and the account may convert to the selected paid plan at the end of the trial unless cancelled before the trial ends.
We may suspend paid features for failed or overdue payments. You remain responsible for amounts incurred before cancellation or suspension.
Except where required by law or expressly stated otherwise, we do not provide partial refunds for unused subscription time, unused credits, or mid-cycle cancellation.
5. Usage Limits and Credits
Your plan may include limits on scans, AI credits, scheduled checks, seats, or other usage. Limits and included amounts are determined by the plan and pricing information in effect when you subscribe.
Agency AI Studio usage is currently subject to a 4,000 AI-credit monthly cap unless Pinhelm expressly states otherwise.
Pinhelm may change plan limits, pricing, or included features prospectively. Where required by law, we will provide advance notice of material changes.
6. Customer Content
You retain ownership of content and information that you submit to Pinhelm or that you instruct Pinhelm to process on your behalf ("Customer Content").
You grant Pinhelm a limited, non-exclusive license to host, store, reproduce, transmit, modify as technically necessary, and otherwise process Customer Content solely as reasonably necessary to provide, secure, maintain, and improve the Service and to comply with these Terms.
You represent that you have the rights and permissions necessary for Pinhelm to process Customer Content as described in these Terms and that your use of the Service does not violate applicable law or third-party rights.
7. AI Studio
AI Studio can generate drafts using information submitted through Pinhelm and the OpenAI API. AI output is generated automatically and may contain errors, omissions, unsupported claims, or content that is unsuitable for a particular business or audience.
You are responsible for reviewing, editing, approving, and deciding whether to publish any AI-generated content. Pinhelm does not guarantee that AI-generated content is accurate, original, complete, legally compliant, or appropriate for publication.
You retain ownership of your Customer Content and may use the AI Studio drafts generated for your account, subject to applicable law and any third-party rights in the underlying input or output.
8. Pinhelm Intellectual Property
Pinhelm and its licensors retain all rights in the Service, including its software, interfaces, designs, trademarks, documentation, databases, methodologies, ranking systems, analytics, and other technology and materials created or provided by Pinhelm.
Except as expressly permitted by these Terms, you may not copy, modify, reverse engineer, resell, sublicense, distribute, or create derivative works from the Service.
9. Acceptable Use
You may not use Pinhelm to violate applicable law, infringe another person's rights, interfere with the Service, attempt unauthorized access, introduce malicious code, circumvent usage limits, or use the Service to develop a substantially competing service through systematic extraction of Pinhelm's underlying technology or data.
You may not use AI Studio to generate or publish content that you do not have the right to use or that violates applicable law or third-party rights.
10. Third-Party Services
Pinhelm relies on third-party services for functions including authentication, payments, search/rank data, hosting, backups, communications, security, and AI generation. Third-party services may experience outages, changes, or limitations outside Pinhelm's control.
Your use of a third-party service may also be subject to that provider's own terms and policies.
11. Availability and Changes
We aim to keep Pinhelm available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features or portions of the Service, including where necessary for security, legal, technical, or business reasons.
12. Cancellation and Account Closure
You may cancel your subscription through the available account or billing controls or by contacting us. Cancellation normally takes effect at the end of the current paid billing period unless otherwise stated.
After an account closes, Pinhelm will delete stored account data within 30 days, subject to legal, security, fraud-prevention, accounting, dispute-resolution, backup, and other legitimate retention requirements described in the Privacy Policy.
13. Confidentiality
Each party will use reasonable care to protect non-public information received from the other party that is identified as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law.
14. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. PINHELM DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
Pinhelm does not guarantee search rankings, Google Business Profile outcomes, lead generation, revenue, or any particular business result. AI-generated content is provided as drafting assistance and must be reviewed before use.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINHELM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING FROM OR RELATED TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINHELM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID TO PINHELM FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
16. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Pinhelm and Fitzhue Enterprise LLC from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the Service, your violation of these Terms, your Customer Content, or your publication or use of AI-generated content where you lacked the necessary rights or permissions.
17. Suspension and Termination
We may suspend or terminate an account if you materially violate these Terms, fail to pay amounts due, create a security or legal risk, or use the Service in a way that could harm Pinhelm or others.
Where reasonably practicable, we will provide notice and an opportunity to remedy a violation before termination, except where immediate action is reasonably necessary.
18. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
Any dispute arising out of or relating to these Terms or the Service will be brought in the state or federal courts located in Travis County, Texas, and each party consents to that jurisdiction and venue, to the extent permitted by law.
19. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on the Pinhelm website and update the effective date. If a change materially affects your rights or obligations, we will provide additional notice where required by law.
Your continued use of Pinhelm after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
20. General
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets where the successor agrees to these Terms. Pinhelm may assign these Terms as part of a corporate transaction or internal reorganization.
These Terms, together with any applicable order or plan information and the Privacy Policy, constitute the agreement between you and Pinhelm regarding the Service and supersede prior agreements concerning the same subject matter.
21. Contact
Fitzhue Enterprise LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
ops@pinhelm.com