Privacy Policy
Effective date: 28 September 2026
Pinhelm is a product of Fitzhue Enterprise LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States ("Pinhelm," "we," "us," or "our").
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use Pinhelm.
1. Information We Collect
Account and business information
When you create or use a Pinhelm account, we may collect information such as your name, email address, organization details, login information, billing details, and information about the businesses, locations, and Google Business Profiles you choose to monitor.
Information used for rank tracking
To provide rank-tracking and related features, Pinhelm processes search terms, locations, business identifiers, search parameters, ranking results, and related business information.
Some business and search information may come from publicly available sources or from third-party data and search services used to provide the Service. We describe these sources by category rather than publishing our proprietary data-acquisition methods.
AI Studio information
When you use AI Studio, Pinhelm sends the relevant prompt, instructions, and other content you choose to submit to our third-party AI service provider so that it can generate the requested draft. Depending on the feature you use, this may include business information, review text, service descriptions, or other content you provide or that is already available within your Pinhelm account.
Technical information
We may collect technical information such as IP address, browser and device information, log data, authentication events, and information about how the Service is used. We use this information to operate, secure, troubleshoot, and improve Pinhelm.
Billing information
Payments are processed by our payment provider. Pinhelm does not need to store your full payment-card number to provide paid subscriptions.
2. How We Use Information
We use information to:
- provide and operate Pinhelm;
- authenticate users and manage accounts;
- perform rank tracking and related searches;
- generate AI Studio drafts at your request;
- process subscriptions and payments;
- provide customer support;
- maintain security, prevent abuse, and troubleshoot problems;
- measure and improve the Service; and
- comply with applicable law and enforce our agreements.
We do not sell personal information.
3. Service Providers and Third Parties
We use third-party service providers to help operate Pinhelm. These providers may process information on our behalf for functions such as authentication, payment processing, search and rank data, hosting and backups, email delivery, security and error monitoring, and AI-powered content generation.
Our current providers include services for authentication, billing, Google Maps/search rank data, application hosting, encrypted backups, email delivery, and AI generation. We may change or add providers as Pinhelm develops. Where required by law, we will provide additional information about material processors or recipients.
Third-party services may also have their own terms and privacy policies. Pinhelm is not responsible for the independent privacy practices of third parties acting outside our instructions or control.
4. AI Studio and OpenAI
AI Studio uses the OpenAI API to generate drafts from information submitted through Pinhelm. We send the information reasonably necessary to provide the generation requested by you.
OpenAI processes API inputs and outputs under its applicable business/API terms. OpenAI states that API inputs and outputs are not used to train its models by default. Pinhelm does not use AI Studio submissions to train a general-purpose model of its own.
The exact retention and storage treatment of information sent to OpenAI depends on the OpenAI API endpoint and configuration used by Pinhelm. We will not promise a specific retention period beyond what our actual configuration and applicable provider terms support.
AI-generated content may be inaccurate or incomplete. You are responsible for reviewing AI Studio drafts before publishing or otherwise relying on them.
5. Data Sources and Derived Information
Pinhelm may process information from you, your organization, publicly available business information, third-party search/data services, and service providers acting on our behalf.
Pinhelm may create derived information such as rankings, measurements, reports, analytics, and aggregated statistics from the information processed through the Service. Subject to applicable law and our agreements with customers, Pinhelm retains its rights in the Service, its underlying technology, methodologies, databases, analytics, and aggregated or de-identified information.
This section describes categories of sources and processing without disclosing Pinhelm's proprietary data-acquisition methods or commercial relationships beyond what applicable law requires.
6. International Processing
Pinhelm and its service providers may process information in the United States and other countries where our providers operate. Where applicable law requires safeguards for international transfers, we seek to use appropriate contractual, technical, or other safeguards.
Pinhelm currently does not offer the Service to customers located in the European Economic Area or the United Kingdom. Switzerland remains supported. If your location or circumstances change in a way that affects this restriction, please contact us.
7. Data Retention
We retain information for as long as reasonably necessary to provide the Service, maintain business and security records, resolve disputes, comply with legal obligations, and enforce our agreements.
After an account is closed, Pinhelm will delete the account's stored data within 30 days, except where information must be retained for legal, security, fraud-prevention, accounting, or dispute-resolution purposes. Backups may persist for a limited additional period until overwritten in the ordinary backup cycle.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet-based service can guarantee absolute security.
If we determine that a security incident requires notification under applicable law, we will provide notice as required by law.
9. Your Choices and Privacy Rights
Depending on where you live and the law that applies to you, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.
You can contact us at ops@pinhelm.com to make a privacy request. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
10. Children's Privacy
Pinhelm is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Pinhelm website and update the effective date. If a change materially affects how we use personal information, we will provide additional notice where required by law.
12. Contact
Privacy questions and requests may be sent to:
Fitzhue Enterprise LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States
ops@pinhelm.com